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DOES IT COST TO CONTACT MAC SUPPORT HOW TO
DOES IT COST TO CONTACT MAC SUPPORT SOFTWARE

In both Sway and Forms, there is a Help option available from the three dots menu in the top right corner, but for both apps, there’s no obvious way to contact support with anything other than “feedback.” OneNote has the same File > Help > Help option as Word, Excel, and PowerPoint, but when you click it, there is also no obvious way to contact support.įor all three of these apps, you can, of course, click around the Microsoft help until you find a path to support, but that’s not the same thing as having an obvious way to contact support from within the app. This will open the “New support request” form, where you can enter your support ticket.

Scroll down to the bottom of the page and on the right-hand side, click the “Contact support” option.

This will open up a new page with various help options (which you should check out first). Serenity Caldwell contributed to an earlier version of this guide.Click the “?” in the top right of the menu bar and then click “Support.”

DOES IT COST TO CONTACT MAC SUPPORT HOW TO

Visit Apple Support or the Apple Support app.ĭo you have any more questions about how to get support for your Mac, iPhone, iPad, or Apple Watch? Put them in the comments, and we will help! Now that you know how to sign up, you can also visit the iMore forums.

If you don't have an Apple Store in your area or would prefer not to go in person, you may also have an option to send your device in for repair. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar.

DOES IT COST TO CONTACT MAC SUPPORT SOFTWARE

Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. How to set up a Genius appointment at an Apple Store Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.Īpple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you would need to contact Apple). Select a category that your issue falls under. Visit Apple's support page or the Apple Support app.If you start out in a chat but discover your problem is more complicated, you can always ask to speak with a support technician on the phone. If Twitter doesn't help, you can talk directly with an Apple support technician online or on the phone. When searching for help using a command for a program, you can hover over menu results, and an arrow will appear next to where you will find it in the app's menu.If you have Finder selected, it will show results for Finder. For example, if you are using Safari, it will show results for help with Safari. Help will show search results based on the app you are using.Use the keyboard shortcut command-shift-/to access the Help program quickly.

Some useful things you should know about the Help program:

Select the search result from the list.Ĭlick on a related link to open a specific app or program relating to your issue.

If you have Finder selected (click on your desktop screen), you can check out What's new in macOS, New to Mac, and Get to Know your Mac for more help. Type in a query, like "downloading apps" or "new user."

Click on Help in the Menu bar at the top of your Mac's screen.

All you have to do is type in your query, and the Help program will present you with helpful information. Your Mac comes with a handy Help app that answers questions about every aspect of your computer.